Abstract:
The COVID-19 pandemic and technological development lead to a shift in economic,
educational, and social behavior, subsequently influencing human life patterns and
new realities through digital literacy. Education sector development and quality depend
on how the employees are adapted to the current condition. Therefore, this study
is directed to investigate whether and how organizational factors, including IT training,
digital infrastructure, management support, and work-family conflict, affect employees
who work in Indonesia’s universities. It also examines how the mediators influence
employee performance. 596 employees were recruited for a survey study. Structural
equation modeling (SEM) was used to test the research hypotheses. The results show
that IT training, digital infrastructure, and work-family conflict positively and significantly
affect employees’ digital literacy. Meanwhile, management support plays a more
minor role in influencing employees’ digital literacy. Furthermore, as a mediator variable,
digital literacy strongly moderates the relationship between organizational and
individual factors influencing employee performance. This study’s findings provide
stakeholders with information about the relationship between individual and organizational
factors and employee performance. The organization’s sustainability should
not only attract the required market segmentation but also enhance, strengthen, and
engage the employees’ sense of belonging and commitment.
